How to Cancel Your Hims Subscription

In case you have to cancel your subscription to Hims, you can do that in several ways. This is a guide to them all, on your phone, on desktop, and with support, as you can choose which one will be the easiest for you.

The fastest way to cancel Hims is through your online account at hims.com – it takes about two minutes. If that doesn’t work for you, you can also cancel through iPhone Settings, Google Play, or by contacting support directly. This guide covers all your options to ensure you don’t get hit with another unexpected charge. 

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Key takeaways

• Hims can be canceled in the quickest time possible in your online account on hims.com.
• You can also cancel through iPhone Settings or Google Play on Android
• Hims does not make cancellation easy – expect a few extra screens asking you to stay
• You must cancel before your next refill date, or you’ll be charged for another shipment
• Hims does not offer refunds on orders that have already been processed or shipped
• If Hims keeps charging you after cancellation, contact your bank to dispute the charges

How to Cancel Your Hims Subscription in 5 Quick Steps

The fastest method of cancellation is using the Hims site. Here’s how:

1. Go to hims.com and log in to your account
2. Click your profile icon and go to Account Settings
3. Find the subscription you want to cancel and click Manage
4. Select Cancel Subscription
5. Follow the prompts to confirm – Hims will likely show a few retention screens first, just keep clicking through until you see a cancellation confirmation

Receiving a confirmation message means your subscription is already canceled. Save that page or take a screenshot for your records.

How to Cancel Hims on iPhone and Android

If you signed up at Hims subscription management app through the App Store or Google Play, you need to cancel in your phone’s settings, not Hims itself.

On iPhone:

Open settings, tap your name at the top, and then scroll down to subscriptions. Find Hims in the list and tap it. Then tap Cancel Subscription and confirm.

On Android:

Open the Google Play Store and tap your profile pic in the upper right, followed by Payments and subscriptions. Click Find Hims, tap, and choose Cancel. You are supposed to receive an email confirmation after canceling on your Apple or Google account. Keep it.

How to Cancel Hims on Desktop

If you prefer to use a computer, the process is straightforward.

Go to hims.com and sign in to your account. Click your profile in the top right corner and open Account Settings. From that list, find the active subscription you want to stop. Click Manage, Cancel subscription, and complete the steps to confirm.

The whole thing takes about two minutes. Hims may ask why you’re leaving or offer you a discount – you can skip past all of that.

Other Ways to Cancel Hims (Email, Phone, Live Chat)

In the event that you have any issues canceling online, you can contact Hims support directly.

The quickest one is live chat. Go to hims.com and, in the lower left-hand corner, you can find the chat icon. Tell the agent to cancel your subscription, and they will do it right then.

Hims customer service can be contacted by phone at 1-800-368-4467. When calling, have your account email.

Email (support) forhims.com. The cancellation request should state your full name, the email account you have, and that this is a cancellation request in clear terms. Request that they do so in writing.

Hims Cancellation Policy and Refill Rules

Hims operates on a subscription basis, so they automatically refill and charge you on a regular schedule. Here’s what you need to know:

Hims does not provide refunds for orders shipped or processed. Once a refill goes out, that charge stands.

If you cancel mid-cycle, you’ll still have access to your current supply until it runs out. The subscription just won’t renew after that.

Hims may also require you to speak with a provider before canceling certain prescription-based products. This is part of their process, not a way to stop you – just be aware it might add a step.

How to Cancel Before the Next Refill Date

This one matters. If you don’t cancel before Hims processes your next order, you’ll be charged, and the product will ship – and they won’t refund it.

Sign in to your account and see when your next refill is due. Typically, it will be listed beneath Subscription Details or Next Order Date in your account settings. You must cancel at least 48 hours before your next processing date. 

If your refill date is approaching very soon – within the next 24 hours – reach out to Hims support via phone or live chat immediately. In that case, email might be too slow.

Being on top of renewal dates is one of the simplest ways to avoid unwanted charges. If you want a system for this, saving money on a budget starts with knowing exactly what you’re paying for each month.

To make sure this kind of thing doesn’t happen across all your subscriptions, a subscription management app lets you see every recurring charge in one place, so nothing slips through unnoticed. If you want a broader guide on canceling unwanted services, our step-by-step subscription cancellation guide walks you through the process for the most common platforms.

FAQ

Can I get a refund if I forgot to cancel on time?

Generally, no. Hims explicitly states they don’t offer refunds for processed orders. However, if the product arrived damaged or there was a medical error, contact support to request an exception.

Does deleting the Hims app cancel my subscription?

No. Deleting the app does nothing to your billing. You must follow the cancellation steps in your phone settings or on the website.

Is there a cancellation fee?

Hims does not charge a fee to cancel, but you will not receive a prorated refund for any time left on your current billing cycle.

Will I still have access to my provider after I cancel?

If you cancel your membership entirely, you will lose access to the messaging portal and medical support. If you only cancel the medication refill, your membership access may remain active (and you may still be billed for it).

What if Hims charges me after I’ve already canceled?

Check your email for a cancellation confirmation. If you have it, contact Hims support first. If they don’t resolve it, use that confirmation as evidence to file a dispute with your bank.